City of Champaign
102 N. Neil Street
Champaign, IL 61820
Website: www.champaignil.gov
Phone: 217-403-8770
Email: HR@champaignil.gov
Application Deadline: 2/16/25
Starting Salary: $73,554 - $83,734, DOQ
Full-time, on-site, FLSA-exempt, non-bargaining unit (NBU) position.
The City of Champaign offers excellent fringe benefits including:
Paid vacation, sick, and personal leave and 11 paid City holidays each year
Health, life, dental, and vision insurance
Retirement health savings and flexible spending plans
Retirement benefits through the Illinois Municipal Retirement Fund (IMRF)
View the Salary Schedule and Non-Bargaining Unit Exempt Full-Time Fringe Benefit Summary at: ChampaignIL.gov/Salaries
View the full Non-Bargaining Unit handbook at: ChampaignIL.gov/hr/jobs/bargaining-units
Are you an experienced emergency dispatcher looking to grow your career?
If so, then consider applying to be a Telecommunicator Supervisor with METCAD 9-1-1.
If you have experience in a multi-jurisdictional, multi-discipline 9-1-1 call center and enjoy being a leader to others, this could be the opportunity you have been waiting for.
Are you ready to join our team?
Located in Urbana, IL, METCAD 9-1-1 is the primary Public Safety Answering Point and multijurisdictional consolidated dispatch center serving citizens, law enforcement, and fire agencies in Champaign County, IL.
Responsibilities of Position:
The Telecommunicator Supervisor is part of a team of three supervisors who together oversee the day-to-day operations of the 9-1-1 communications center. They plan, direct, and evaluate the work of front-line emergency call takers and dispatchers and prepare work schedules to maintain adequate staffing levels. They are subject matter experts on and ensure compliance with METCAD's operating procedures, statutory and regulatory guidance relating to emergency communications, and applicable labor agreements.
The Telecommunicator Supervisor also keeps operational resources updated, responds to requests for information, investigates and follows up on inquiries and complaints; and assists with troubleshooting specialized dispatch-related equipment and software.
Supervisory tasks include training newly hired telecommunications staff and facilitating career progression at METCAD for telecommunicators.
The Telecommunicator Supervisor works an assigned shift that may be subject to change and may be required to occasionally report to the METCAD facility outside of regularly assigned hours to respond to an emergency event.
Drug screening, psychological evaluation and criminal history record check, and background investigation will be required.
Apply at:
champaignil.gov/jobs
Application Deadline:
February 16, 2025