Senior Product Manager

Institute for Healthcare Improvement

Senior Product Manager

Full Time (Remote, USA)

About IHI

The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide.

Position Summary:

Reporting to the Vice President of Marketing and Communications, the Senior Product Manager will oversee the lifecycle management of products and services across business lines, ensuring they align with client needs, market trends, IHI's core value proposition, and organizational goals. This role involves driving strategic initiatives, optimizing product performance, assessing features/benefits, lifecycle management, and delivering impactful solutions that support business growth and customer success.

Position Responsibilities:

Responsibilities include but are not limited to the following:

Principal Duties and Responsibilities (*Essential Functions)

Strategic Product Leadership

• Lead and guide the process of defining the vision, strategy, and roadmap for market-facing products, aligning with organizational objectives and customer needs.
• Leverage market research, customer feedback, and competitive analysis to prioritize features and drive innovation.
• Develop pricing strategies and revenue models that support business goals.
• Liase with critical departments including information technology, innovation design and learning team, marketing, finance, and others as needed for planning and transparency.

Lifecycle Management

• Oversee the end-to-end product lifecycle, from ideation to sunsetting, acting as a liaison between internal teams.
• Execute roadmaps, design sprints, and scalable solutions to ensure timely, cost-effective product delivery.

Product Performance and Quality Management

• Define and track key performance indicators (KPIs) to evaluate product success and customer engagement.
• Use analytics and market insights to refine offerings and maintain a competitive edge.
• Anticipate risks and dependencies, evaluating product portfolio and positioning, implementing mitigation strategies and leading change management efforts for smooth adoption.
• Ensure products meet market demands, customer needs, and quality standards, while monitoring satisfaction and driving continuous improvement.

Position Knowledge, Skills, and Abilities

Product Management

• Comprehensive understanding of product lifecycle management, from ideation to launch and optimization.
• Strong knowledge of market research methodologies, customer needs analysis, and competitive landscape evaluation.

• Skilled in planning, prioritizing, and managing multiple projects and deadlines.

• Familiarity with pricing strategies, revenue modeling, and financial impact analysis.
• Expertise in data analytics and performance metrics for evaluating product success.
• Understanding of risk management principles and change management frameworks.
• Knowledge of cross-functional collaboration processes, particularly in marketing, education, and consulting contexts.
• Awareness of emerging market trends and innovations in product management.

IHI Product Specific

• An understanding of improvement science principles and holistic approaches to quality management.
• General awareness of current health care climate and improvement areas within it, like health equity, population health, patient safety, etc.
• Commitment to IHI Values
• Commitment to equity, anti-racism, and the improvement of societal systems

Professional

• Ability to define and execute a cohesive product vision and roadmap.
• Proficiency in interpreting analytics and insights to refine products and strategies.
• Strong interpersonal skills to effectively engage with diverse teams and stakeholders.
• Ability to anticipate challenges, identify solutions, and adapt to changing circumstances.
• Talent for translating customer feedback into actionable enhancements.
• Capability to lead cross-functional teams and influence outcomes without direct authority.
• Precision in tracking KPIs, ensuring quality standards, and managing dependencies.
• Build Business cases including market requirements and product requirements; ability to outline and deliver the MVPs.
• Commitment to IHI Values
• Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications

Required

• Bachelor's degree or equivalent work experience
• 7-10 Years of experience developing and managing professional services and education-based products
• Experience in:
  • Health care delivery systems, quality improvement, patient safety, public health, population health management, and/or related field
  • Experience developing and implementing a Product Management system
• Technology:
  • Microsoft:
    • Intermediate Proficiency- Teams, Outlook,
    • Advanced Proficiency- Word, PPT, Excel
  • Other Technology Experience:
    • Enterprise-level tools for product portfolio management (Productboard, Jira Align, etc.)
    • Advanced analytics tools (such as PowerBi or Google Analytics)
    • Enterprise CRM systems (such as Salesforce or Hubspot)
    • Enterprise Resource Management (NetSuite)

Preferred

• Advanced certification or degree in related field
  • Leading people or teams
• International/global experience
• Technology Experience:
  • IHI Current Tools:
    • SmartSheet
    • NetSuite

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.