Program Manager

Drive Excellence in Federal IT Support Services
At Aurelius Tech & Talent Solutions, you'll play a vital role in leading and delivering high-quality IT support services for federal clients. As a Program Manager, you will ensure that contract operations are efficient, compliant, and aligned with our mission to provide outstanding service and support. You'll oversee the delivery of mission-critical solutions while fostering a culture of collaboration, performance, and client satisfaction.

Your Mission Impact

You'll serve as a key leader responsible for driving the successful delivery of IT support services across multiple federal projects:

IT Operations & Client Support

• Lead and mentor a team of support staff, providing guidance, training, and performance evaluations
• Allocate resources effectively to meet service demands, including staffing, equipment, and software tools
• Monitor and enforce SLAs, ensuring that services meet or exceed agreed-upon performance metrics
• Identify areas for process improvement and implement solutions to enhance the efficiency and effectiveness of operations

Contract Management & Quality Assurance

• Manage multiple contract operations, ensuring quality standards and work performance on all task orders and projects
• Ensure compliance with federal regulations, security protocols, and industry standards
• Generate regular reports on performance, including key metrics, trends, and areas for improvement

Strategic Leadership & Stakeholder Engagement

• Ensure client senior-level management is aware of overall program status, including all relevant projects and their potential impact on higher-level organizational strategic vision
• Deliver key program deliverables, including workflow diagrams, standard operating procedures (SOPs), and daily/weekly/monthly performance reports
• Build and maintain strong relationships with federal stakeholders to align program initiatives with mission needs

Technical Excellence You'll Bring

Required Expertise

• Bachelor's degree
• Minimum of seven (7) years of experience in providing oversight and executive-level management to multiple projects/tasks and managing relationships with senior-level management within the client organization
• Demonstrated knowledge and experience with IT project management and IT operations, specifically in the areas of IT Service Desk and PC deployment
• Thorough knowledge of customer service practices and client relationship management
• Strong understanding of federal regulations and compliance requirements
• Excellent leadership and team-building skills, with the ability to motivate and inspire staff to achieve goals
• Exceptional communication and interpersonal abilities, with the capacity to interact effectively with stakeholders at all levels.
• Experience with budget management and resource allocation
• ITIL Foundations or higher certification
• Project Management Professional (PMP) certification

Preferred Qualifications

• Master's degree in a relevant field (e.g., IT, Business Management, or related discipline)
• Experience managing federal IT support services contracts
• Familiarity with federal security standards (e.g., NIST, FedRAMP, CMMC)
• Experience with Agile methodologies and tools
• Strong knowledge of MLOps and DevSecOps practices
• Experience with advanced reporting and analytics tools (e.g., Power BI, Tableau)

Your Journey to Impact

First 6 Months

• Establish operations across key federal programs
• Implement processes that align with federal standards for quality and security
• Develop initial performance reports for priority programs
• Build relationships with stakeholders and technical teams

6-12 Months

• Scale IT operations across multiple federal programs
• Enhance service delivery capabilities and automated workflows
• Lead efforts to achieve measurable mission impact through operational improvements

Beyond Year One

• Drive continuous improvement in federal IT service delivery
• Build centers of excellence in key operational areas
• Expand our service offerings to meet emerging client needs
• Mentor the next generation of IT service leaders

Your Path to Success: Key Performance Areas

Driving Mission Success

• Deliver high-quality IT support services that meet or exceed client expectations
• Achieve "Exceptional" ratings on CPARS evaluations
• Secure contract renewals and expansions through outstanding service delivery

Creating Scalable, Secure Solutions

• Implement solutions that meet federal security requirements and pass accreditation on the first attempt.
• Maintain zero security incidents through robust operational practices

Growing Team Capabilities

• Foster an environment where junior team members grow into leadership roles.
• Maintain high team retention through effective mentorship and professional development

Ensuring Compliance and Quality

• Maintain 100% compliance with federal security and privacy requirements
• Complete all required documentation with thoroughness and clarity
• Pass all security audits without significant findings

Success Metrics

We believe in clear, measurable outcomes. Your performance will be evaluated quarterly against:

Technical Excellence (40%):

• Quality and performance of IT support services, system reliability, and response times
• Ensure incidents are resolved within defined timelines to minimize service disruptions
• Maintain high availability of systems and services, with a target uptime of 99.9% or higher

Project Delivery (30%):

• On-time completion of milestones, quality of deliverables, and client satisfaction scores
• Ensure compliance with federal security standards (e.g., NIST, FedRAMP) and proactively identify and address potential vulnerabilities
• Effectively resolve project issues and roadblocks to maintain progress toward milestones

Innovation and Impact (30%):

• Operational improvements achieved, new capabilities developed, and contributions to team growth and development
• Develop and maintain comprehensive technical documentation, including SOPs and system architecture diagrams
• Drive automation efforts to streamline processes and reduce manual effort

What We Offer

• Competitive compensation with performance incentives
• Comprehensive healthcare benefits
• Enhanced 401(k) with company match
• Generous 5 weeks of PTO (4 weeks PTO & 1-week sick leave) and federal holidays
• Professional development and certification support
• Remote work flexibility
• Mission-driven, innovative culture

Growing Together

Your success is Aurelius' success. As you excel in this role, you'll help us:

• Expand our federal AI capabilities
• Win new contracts and opportunities
• Build our reputation for excellence
• Strengthen our technical foundation

This role offers a unique opportunity to shape the future of federal AI while making a real difference in government operations. Your technical leadership will directly impact how agencies serve their missions, while your innovations will help Aurelius grow as a trusted federal partner.

Why Choose Aurelius

As an SDVOSB and MBE-certified company, we combine technical excellence with deep mission understanding. Our "Golden Ubuntu" philosophy emphasizes both individual achievement and collective impact. Join us in transforming federal services through innovative, human-centered AI solutions.

Security Requirements

• U.S. Citizenship required
• Must be eligible for DoD Secret clearance
• Ability to obtain VA Public Trust clearance

Location

• Remote position with occasional travel to client sites in the DC metro area
• Flexibility to support on-site meetings with federal stakeholders

Ready to Make an Impact?
Share your journey with us. Submit your resume and a cover letter that showcases your experience leading complex IT support operations and your vision for transforming federal service delivery through innovative program management practices.

Aurelius Tech & Talent Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.