Operations Manager

THE ROLE

The Operations Manager role reports to the General Manager and oversees all departments in the warehouse. This position is responsible for supporting the General Manager in developing and implementing operational policies and procedures for efficient operations to ensure best practices and identifying areas of improvement. You will be responsible for engaging your teams to maintain the highest levels of safety, quality, attendance, and performance. The Operations Manager is expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving to ensure customer expectations are met. You must have the ability to communicate efficiently with clients and internal partners and demonstrate top-tier management skills.

RESPONSIBILITIES

• Manage, support, mentor, and motivate teams in all departments including managers, supervisors and associates.

• Oversee and coordinate all warehouse activities
• Ensure compliance with processes to ensure departments are able to achieve or exceed Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and set timelines.

• Manage an ever-changing workload and business priorities to ensure objectives are met daily.
• Lead facility management of warehouse systems to ensure efficiency is maximized in operational systems including but not limited to: WMS, Voice Picking (Lucas), Conveyor system, BI tools, Excel, and many other programs.
• Make process improvements and ensure precise execution of procedures as needed in all departments including fulfillment, receiving, inventory, material handling, returns, and value-added functions to ensure the highest quality and accuracy.
• Drive strategic cost improvement and operational excellence across all departments.
• Assist the General Manager in developing and implementing KPIs as needed.
• Manage safety, quality, productivity, and customer delivery promises
• Maximize and develop new and existing Labor efficiency models for all departments.
• Monitor and develop processes and procedures for new client launches and peak season.
• Collaborate with all support teams including Safety, Customer Service, Business Operations, Training and Human Resources to develop plans to meet business objectives.

· Ensure procedures are followed for building security and product loss prevention

• Communicate and uphold all company and department policies and procedures