IT / CLOUD SUPPORT ANALYST
Concurrent Technologies Corporation
Johnstown, PA 15904
United States
Security Clearance Required
No
Job Description
IT / CLOUD SUPPORT ANALYST
Concurrent Technologies Corporation
Johnstown, PA
Minimum Clearance
Required: None
Clearance Level Must Be
Able to Obtain: None
Employee Background Check Required
This position is eligible for a hybrid work
arrangement. Hybrid employees can alternate time between both remote and
office. Employees in hybrid roles are expected to work from the office at
a minimum of 3 days a week (determined by leadership) with a general guidepost
of being in the office 50% or more of the time based on business needs.
Key Responsibilities:
·Manages the Service Desk
functions and prioritizes the customer requests and service desk tickets.
·Provides SME support on various
M365 cloud applications, including SharePoint and Teams. Research and
coordinate Azure cloud integration support with 3rd party applications.
·Advises other Service Desk team
members in diagnosing the cause of the problem using a variety of software
tools including cloud applications; initiates corrective actions where
appropriate.
·Performs and overseas desktop
support tasks, such as installation, maintenance of user applications and
troubleshooting including OS imaging and testing.
·Refers unresolved problems to
appropriate technical personnel or immediate manager.
·Answers inquiries about network
capabilities and resolves questions referred from more junior Help Desk
Technicians.
·Performs preventative
maintenance on equipment and workstations to extend their useful life.
·Provides vendor communications
as needed.
·Provides advice, company-wide
training, and guidance/documentation to other Help Desk technicians, as
required.
Basic Qualifications:
·Possesses an Associate's or
Bachelor's degree in related field plus 4+ years of direct experience in
Helpdesk and Desktop support.
·Has extensive experience in
customer service in the computing environment.
·Demonstrates proficiency with
operating a telemanagement workstation and an ability to use a variety of
automated diagnostic tools for system and network troubleshooting.
·Has comprehensive
troubleshooting skills with Microsoft Windows and other OS as well as
software/application support for clients.
·Has adequate experience in M365
cloud environment specifically in SharePoint and Teams.
Preferred Qualifications:
·A+ certification or other
related certification
·Direct experience in IT
department as a helpdesk technician
·MDT/SCCM desktop deployment
experience
·SharePoint
Administration/Management experience
Why CTC?
Our teams at CTC are passionate and thrive on collaboration in a team environmentWhen we encounter a difficult problem, we have a variety of talented and diverse employees that work together to solve the toughest challengesCompetitive salary and benefits packageAlthough our work at CTC is extremely important, we also recognize the need for our employees to maintain a proper mix of work and personal lifeVisit www.ctc.com to learn more
Join us!CTC offers exceptional career growth, cutting edge technology,
educational opportunities, and recognition for quality work.
https://concurrent-technologies-corporation.breezy.hr/
Email: careers@ctc.com
Staffing Requisition: SR#2024-0121
“We are an equal opportunity employer, and
all qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability status, protected veteran status, or any other
characteristic protected by law.”
Job Requirements
Basic Qualifications:
• Possesses an Associate's or Bachelor's degree in related field plus 4+ years of direct experience in Helpdesk and Desktop support.
• Has extensive experience in customer service in the computing environment.
• Demonstrates proficiency with operating a telemanagement workstation and an ability to use a variety of automated diagnostic tools for system and network troubleshooting.
• Has comprehensive troubleshooting skills with Microsoft Windows and other OS as well as software/application support for clients.
• Has adequate experience in M365 cloud environment specifically in SharePoint and Teams.