Full-Time Teller/CSR, West Brooklyn


First State Bank
2514 Johnson St
West Brooklyn, IL 61378
United States

Category
Industry
Banking / Financial Services
Job Start Date
9/5/2024
Manages Others
No
Experience Required
No
Degree Required
No
Pay
From $15 To $17.00
Per Hour
Employment Type
Employee
Work Schedule
Full-Time

Job Description

 

Job Title:                              Full-Time Teller / CSR

Work Location:                    West Brooklyn Branch

Department:                         Teller/CSR

Reports to:                             VP Teller Supervisor/CSR

Full-Time                                                                        Hourly, Non-Exempt

Part-Time                                                                        Salaried, Exempt

                                                                                              Salaried, Non-Exempt

     

 

Job Summary:

This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank Teller/CSR, you should have a professional appearance and a customer-focused positive attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate. 

This position is not a remote position, nor does it have the option of being a hybrid position. 

 

Work schedule is Monday through Friday and Saturdays as scheduled.

 

Duties and Responsibilities:

Teller duties and responsibilities include, but are not limited to

Ø Receives cash and checks for deposits; verifies amounts and looks for check endorsements.  Examines cash carefully to guard against acceptance of counterfeit bills.

Ø Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy.

Ø Enter transactions into the Fiserv Teller product and issue customer receipts.

Ø Redeem Savings bonds.

Ø Process credit card cash advances.

Ø Count cash balance at beginning of shift, and balances cash and checks, against computer records at the end of shift.

Ø Prepare bank cashier’s checks.

Ø Explain bank services and charges to customers.

Ø Observe suspicious behavior and report any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.

Ø Balance ATM, coin machines, teller drawer and vault.

Ø Promote the bank’s services and cross sell bank products. 

Ø Make a concentrated effort to solve customer problems. 

Ø Other job-related duties as assigned.

 

CSR duties and responsibilities include, but are not limited to

Ø Answering phones.

Ø Troubleshooting a variety of customer issues.

Ø Opening accounts in Navigator/Fiserv (personal and business) including HSA, IRA, and Trust accounts.

Ø Assist customers with opening or renewing Certificates of Deposit.

Ø Closing accounts.

Ø Placing check orders.

Ø Scanning.

Ø Back up each CSR.

Ø Be knowledgeable of Patriot Act.

 

Qualifications:

Ø Is willing to learn bank policies, procedures, and general banking practices.

Ø Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.

Ø Possess the necessary judgment that is required to assess, interpret, and meet the needs of the customer.

Ø Represent and promote the bank and its various banking products.

Ø Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.

Ø A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

 

Experience and Education:

Ø Two years of customer service experience is required.

Ø Two years of cash handling experience is required.

Ø High School Diploma or equivalent required (GED) is required.

 

Physical Requirements:

Ø Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards. 

Ø Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards.

Ø Must be able to lift and carry up to 25 pounds.

Ø Must be able to talk, listen, sit, stand, walk, and speak clearly on telephone.

 

Equal Opportunity Employer/Veterans/Disabled                                                                           10.25.2024

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