Full-Time Teller/CSR - Ottawa

Job Summary:

This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank Teller/CSR, you should have a professional appearance and a customer-focused positive attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate.

This position is not a remote position, nor does it have the option of being a hybrid position.

Work schedule is Monday through Friday and Saturdays as scheduled.

Duties and Responsibilities:

Teller duties and responsibilities include, but are not limited to:

• Ø Receives cash and checks for deposits; verifies amounts and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Ø Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy.
• Ø Enter transactions into the Fiserv Teller product and issue customer receipts.
• Ø Redeem Savings bonds.
• Ø Process credit card cash advances.
• Ø Count cash balance at beginning of shift, and balances cash and checks, against computer records at the end of shift.
• Ø Prepare bank cashier’s checks.
• Ø Explain bank services and charges to customers.
• Ø Observe suspicious behavior and report any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
• Ø Balance ATM, coin machines, teller drawer and vault.
• Ø Promote the bank’s services and cross sell bank products.
• Ø Make a concentrated effort to solve customer problems.
• Ø Participate in community activities to enhance public awareness of the bank.
• Ø Other job-related duties as assigned.

CSR duties and responsibilities include, but are not limited to:

• Ø Answering phones.
• Ø Troubleshooting a variety of customer issues.
• Ø Opening accounts in Navigator/Fiserv (personal and business) including HSA, IRA, and Trust accounts.
• Ø Assist customers with opening or renewing Certificates of Deposit.
• Ø Closing accounts.
• Ø Placing check orders.
• Ø Scanning.
• Ø Back up each CSR.
• Ø Be knowledgeable of Patriot Act.

• Ø Is willing to learn bank policies, procedures, and general banking practices.
• Ø Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
• Ø Possess the necessary judgment that is required to assess, interpret, and meet the needs of the customer.
• Ø Represent and promote the bank and its various banking products.
• Ø Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.
• Ø A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

Experience and Education:

• Ø Two years of customer service experience is a plus.
• Ø Two years of cash handling experience is a plus.
• Ø High School Diploma or equivalent required (GED) is required.

• Ø Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ø Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards.
• Ø Must be able to lift and carry up to 25 pounds.
• Ø Must be able to talk, listen, sit, stand, walk, and speak clearly on telephone.