| Job Title: Full-Time Teller/CSR |
| Work Location: North Aurora Branch |
| Department: CSR/Teller |
| Reports to: Assistant VP of Operations |
| ☒ Full-Time ☒ Hourly, Non-Exempt ☐ Part-Time  ☐ Salaried, Exempt ☐ Salaried, Non-Exempt |
Job Summary:
This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank Teller/CSR, you should have a professional appearance and a customer-focused positive attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate.
This position is not a remote position, nor does it have the option of being a hybrid position.
Work schedule is Monday through Friday and Saturdays as scheduled.
Teller duties and responsibilities include, but are not limited to:
- Receives cash and checks for deposit, verify amounts, and looks for check endorsements. Examine cash carefully to guard against acceptance of counterfeit bills
- Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy
- Enter transactions into the Fiserv teller product and issue customer receipts
- Redeem Savings bonds
- Process payments – loans, credit card and safe deposit box, as well as process credit card cash advances.
- Count cash balance at beginning of shift and balances cash and checks against computer records at end of shift
- Prepare bank cashier’s checks
- Explain bank services and charges to customers
- Observe suspicious behavior and reports any such activity to head teller and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
- Daily balancing of ATM, coin machine and vault.
CSR duties and responsibilities include, but are not limited to:
Duties that apply to both Teller and CSR include, but are not limited to:
- Answering phones
- Closing Accounts
- Assist customers with electronic banking needs, debit card needs, wire transfer requests, stop payments and more
- Identifying/assisting with fraudulent activity on accounts and debit cards
- May be required to become a Notary Public
- Ongoing required training and workshop participation
Required Qualifications:
- Must be willing to learn bank policies, procedures and general banking practices.
- Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
- Possess the necessary judgment that is required to assess, interpret and meet the needs of customers.
- Represent and promote the bank and its various banking products.
- Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.
- A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).
Experience and Education:
- Two years of customer service experience is a plus.
- Two years of cash handling experience is a plus.
- High School Diploma or equivalent required (GED) is required.
Physical Requirements:
- Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift and carry up to 25 pounds.
- While performing the duties of this job the employee is often required to sit, stand, walk, talk, hear, use computers, read, write, type, use office equipment, file paperwork, use telephones, and utilize written and oral communication to interact with customers and co-workers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
PAY: $17.00 - $21.00 per hour dependent on qualifications and experience.
BENEFITS:
· Medical, Dental, Vision, Life Insurance/Accidental Death & Dismemberment, Personal Accident Insurance, Salary Continuance (Long Term Disability), Vacation Days, Sick Days, Paid Leave Days (in compliance with the Illinois Paid Leave for All Workers Act), Paid Holidays, 401(k) Plan with Employer Match, and discretionary Profit-Sharing Plan, Wellness/Fitness Program, Bereavement Leave, Tuition Reimbursement in accordance with the terms and conditions of the Education Reimbursement Agreement, discretionary Stock Option Program.
Equal Opportunity Employer/Veterans/Disabled 01-8-2025