| Job Title: Full-Time Teller / CSR |
| Work Location: McNabb Branch |
| Department: Teller/CSR |
| Reports to: Branch Manager |
| ☒ Full-Time ☒ Hourly, Non-Exempt ☐ Part-Time  ☐ Salaried, Exempt ☐ Salaried, Non-Exempt |
Job Summary:
This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank Teller/CSR, you should have a professional appearance and a customer-focused positive attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate.
This position is not a remote position, nor does it have the option of being a hybrid position.
Work schedule is Monday through Friday and Saturdays as scheduled.
Duties and Responsibilities:
Teller duties and responsibilities include, but are not limited to:
Ø Receives cash and checks for deposits; verifies amounts and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
Ø Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy.
Ø Enter transactions into the Fiserv Teller product and issue customer receipts.
Ø Redeem Savings bonds.
Ø Process credit card cash advances.
Ø Count cash balance at beginning of shift, and balances cash and checks, against computer records at the end of shift.
Ø Prepare bank cashier’s checks.
Ø Explain bank services and charges to customers.
Ø Observe suspicious behavior and report any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
Ø Balance ATM, coin machines, teller drawer and vault.
Ø Promote the bank’s services and cross sell bank products.
Ø Make a concentrated effort to solve customer problems.
Ø Participate in community activities to enhance public awareness of the bank.
Ø Other job-related duties as assigned.
CSR duties and responsibilities include, but are not limited to:
Ø Answering phones.
Ø Troubleshooting a variety of customer issues.
Ø Opening accounts in Navigator/Fiserv (personal and business) including HSA, IRA, and Trust accounts.
Ø Assist customers with opening or renewing Certificates of Deposit.
Ø Closing accounts.
Ø Placing check orders.
Ø Scanning.
Ø Back up each CSR.
Ø Be knowledgeable of Patriot Act.
Qualifications:
Ø Is willing to learn bank policies, procedures, and general banking practices.
Ø Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
Ø Possess the necessary judgment that is required to assess, interpret, and meet the needs of the customer.
Ø Represent and promote the bank and its various banking products.
Ø Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.
Ø A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).
Experience and Education:
Ø Two years of customer service experience is a plus.
Ø Two years of cash handling experience is a plus.
Ø 
High School Diploma or equivalent required (GED) is required.
Physical Requirements:
Ø Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ø Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards.
Ø Must be able to lift and carry up to 25 pounds.
Ø While performing the duties of this job the employee is often required to sit, stand, walk, talk, hear, use computers, read, write, type, use office equipment, file paperwork, use telephones, and utilize written and oral communication to interact with customers and co-workers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Pay: $16.00 – $18.00 per hour dependent on qualifications and experience.
Benefits:
Ø Medical, Dental, Vision, Life Insurance/Accidental Death & Dismemberment, Personal Accident Insurance, Salary Continuance (Long Term Disability), Vacation Days, Sick Days, Paid Leave Days (in compliance with the Illinois Paid Leave for All Workers Act), Paid Holidays, 401(k) Plan with Employer Match, and discretionary Profit-Sharing Plan, Wellness/Fitness Program, Bereavement Leave, Tuition Reimbursement in accordance with the terms and conditions of the Education Reimbursement Agreement, discretionary Stock Option Program.
Equal Opportunity Employer/Veterans/Disabled 01-01-2025