Full-Time Teller Supervisor / CSR

Job Summary:

The Teller Supervisor/CSR is responsible for the supervision of Teller staff, all Teller functions associated with processing customer transactions and providing routine banking services at the Princeton branch. This position requires strong leadership, organizational, and communication skills in order to motivate staff and effectively organize and delegate duties among the Teller staff. The Teller Supervisor/CSR will provide optimal customer service while processing customer transactions and is open to new ideas, and the ability to identify processing improvements. This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank Teller Supervisor/CSR, you should have a professional appearance, a customer-focused attitude and have the ability to create a positive teamwork environment-

This position is not a remote position, nor does it have the option of being a hybrid position. 

Work schedule is Monday through Friday and Saturdays as scheduled.

Teller Supervisor Duties and Responsibilities include, but are not limited to:

•        Processing customer transactions as well as assisting other Tellers with more complex transactions.
•          Manages Teller work schedules, monitors overtime and assigns tasks as needed throughout the day.
•          Identifies the training needs of Teller staff.
•          Ensure that Tellers properly use and follow guidelines.
•          Leads by example by demonstrating excellent customer services skills and adhering to all policies and procedures.
•          Demonstrates and encourages open communication with staff.
•          Ensure that Tellers balance out at drawer limits daily per Bank policy & perform teller cash audits.
•          Trains new Tellers to ensure procedures are understood and executed properly to adhere to internal controls.
•          Establish clear and on-going communication with management.
•        Administrate Integrated Teller software for the bank and assist with periodic updates to the system.
•       Monitor and assist with SCO.
•       Performs other duties as assigned.

CSR duties and responsibilities include, but are not limited to: 

• Opening accounts in Navigator/Fiserv (personal & business) including HSA, IRA and Trust accounts.
• Promoting the bank’s services and cross sell bank products.
• Assisting customers with opening or renewing Certificates of Deposit.
• Troubleshooting a variety of customer issues.
• Placing check orders.
• Check back daily maintenance.
• Scanning.
• Back up CSRs as necessary
• Be knowledgeable of the Patriot Act.
• Other job-related duties as assigned.

Duties that apply to both Teller Supervisor and CSR include, but are not limited to:

•          Answering phones
•          Account Maintenance
•          Assist customers with electronic banking needs, debit card needs, wire transfer requests, stop payments and more
•          Identifying/assisting with fraudulent activity on accounts and debit cards.
•          Observes suspicious behavior and reports any such activity to management.  
•       Participate in community activities to enhance public awareness of the bank.

Qualifications:

• Computer proficiency, including a working knowledge of Microsoft Office products.
• Ability to provide customers with courteous friendly service.
• Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
• Ability to multi-task in a fast-paced environment, while paying attention to detail and accuracy in handling various negotiable instruments.
• Detail orientated with excellent organizational, analytical, and problem-solving skills.
• Proven ability to work both independently and as a team member.
• Self-starter with the ability to make sound decisions based upon departmental and bank policies, procedures, knowledge, and experience.
• Represent and promote the bank and its various banking products.
• A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

Education and Experience:

• A minimum of two years of relevant work experience, preferably in banking or finance.
• Must have Teller/CSR experience; if not, must be willing to learn and be trained in both the Teller line and customer service area as they will be expected to perform both job duties as part of the Teller Supervisor/CSR role.
• High School Diploma or equivalent (GED) is required.

Physical Requirements:

• Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and carry up to 25 pounds.
• While performing the duties of this job the employee is often required to sit, stand, walk, talk, hear, use computers, read, write, type, use office equipment, file paperwork, use telephones, and utilize written and oral communication to interact with customers and co-workers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

PAY:     $18.00 to $21.00 per hour dependent on qualifications and experience.

BENEFITS:

• Medical, Dental, Vision, Life Insurance/Accidental Death & Dismemberment, Personal Accident Insurance, Salary Continuance (Long Term Disability), Vacation Days, Sick Days, Paid Leave Days (in compliance with the Illinois Paid Leave for All Workers Act), Paid Holidays, 401(k) Plan with Employer Match, and discretionary Profit-Sharing Plan, Wellness/Fitness Program, Bereavement Leave, Tuition Reimbursement in accordance with the terms and conditions of the Education Reimbursement Agreement, discretionary Stock Option Program.

Equal Opportunity Employer/Veterans/Disabled                                                                  2.13.2025