Institute for Healthcare Improvement
Director, Operations
Full Time (Remote, USA)
About IHI
The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.
Position Summary:
Reporting into the COO, the Director of Operations will provide strategic oversight and leadership across key operational functions, ensuring alignment with organizational objectives and adherence to compliance standards. This role focuses on driving operational excellence by executing cross-functional collaboration, optimizing process efficiencies, and implementing initiatives that promote transparency, communication, and informed decision-making. By guiding regional teams, collaborating with stakeholders, and cultivating a results-driven team culture, the Director will develop and sustain scalable, efficient, and sustainable operational practices that advance the organization's mission and long-term goals.
Position Responsibilities:
Responsibilities include but are not limited to the following:
Operational Leadership
- Manage the executive assistant team to ensure effective administrative support for leadership and organizational priorities
- Oversee facilities operations, including maintenance, space planning, and vendor management
- Develop and execute the development and execution of efficient travel management policies, ensuring cost-effectiveness and compliance with organizational guidelines
- Ensure the faculty contracting process adheres to compliance standards and operates efficiently, supporting the team responsible for drafting, negotiating, and managing agreements
- Collaborate with key stakeholders to develop and implement faculty contracting workflows with organizational objectives while maintaining regulatory and operational integrity
- Develop and execute operational strategies that align with the organization's objectives
- Ensure compliance with organizational policies, regulations, and industry best practices
Process Improvement
- Identify and resolve inefficiencies or gaps in operational processes and develop strategies for improvement
- Lead and implement initiatives to enhance organizational workflows, ensuring sustainable and measurable improvements
- Develop, implement and refine technology systems to address workflow management, process automation, and tracking process improvement initiatives
- Design and implement systems to manage information, track tasks, and share critical operational updates, ensuring transparency, effective communication, and informed decision-making across teams
Collaboration
- Partner with regional teams across the globe to identify and address their operational needs, establish consistent operational standards with consideration for local requirements, and lead efforts to improve efficiencies and experiences across diverse regions
- Work closely with operational and business partner teams to align processes and drive integrated solutions for operational challenges
- Coordinate across business lines and regions to assess and resolve operational needs, ensuring alignment with organizational goals
Team Leadership
- Provide coaching, guidance, and lead professional development initiatives for the operations team
- Foster a collaborative and results-driven culture within the operations team
Position Knowledge, Skills and Abilities:
Operational Leadership
- Expertise in operational management, including administrative support, facilities, and travel operations
- Strong understanding of compliance standards and regulatory requirements related to contracting and operational workflows
- Knowledge of contract management principles, including drafting, negotiation, and regulatory adherence
- Experience managing global operations, with an understanding of regional differences and strategies for standardization
- Strategic thinking and the ability to align operational functions with organizational objectives and long-term goals
- Detail-oriented approach to managing compliance, contracting, and operational processes with accuracy
- Proficiency in workflow management and task tracking tools, with the ability to design and implement systems for transparency and decision-making
Process Improvement
- Proficiency in process improvement methodologies, such as Lean or Six Sigma, and the ability to implement sustainable solutions
- Competence in data analysis and the ability to use insights to guide decision-making and track progress
- Ability to identify inefficiencies in processes and develop and implement improvement strategies
- Capacity for systematic thinking to address operational challenges and identify interdependencies
- Adaptability to navigate complex and evolving environments and tailor solutions to unique challenges
Collaboration
- Strong interpersonal and communication skills to engage with cross-functional teams, regional partners, and senior leadership
- Cross-cultural competence to work effectively with diverse teams and adapt processes to meet local needs
- Conflict resolution skills to address challenges constructively and professionally
Team Leadership
- Strong leadership and team management skills, including coaching, mentoring, and fostering a collaborative, results-driven culture
- Excellent project management skills, including the ability to lead multiple initiatives, prioritize tasks, and meet deadlines
- Resilience to maintain focus and inspire the team under high-pressure situations
- Commitment to IHI Values
- Commitment to equity, anti-racism, and the improvement of societal systems
Qualifications
Required
- Bachelor's degree in business administration, operations management, or a related field
- 7-10 years of experience in operations
- 3+ years in a leadership role
- Demonstrated experience:
- Within facilities management
- Operational systems
- Process improvement initiatives
- Technology:
- High level of proficiency in Smartsheet and/or other relevant tools for operations and project management
- Intermediate/Advanced proficiency in Microsoft Excel and PowerPoint
Preferred
- Advanced degree or credentialing in related field
- Experience:
- Managing international operations
- Lean Six Sigma or other formal process improvement strategies
- Contracting or working for a professional services organization
Physical Attributes:
- Ability to Sit for Extended Periods: Capability to work at a desk for long durations
- Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
- Visual Acuity: Ability to read and view a computer screen for extended periods
- Hearing and Speaking: Clear communication over phone and video calls
- Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
- Lifting: Occasionally requires lifting up to 25 lbs as needed
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.
At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.
IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.