Director Care Operating Systems Implentation

Institute for Healthcare Improvement

Director, Care Operating Systems Implementation

Senior Project Manager (CareOS) Implementation

2-year contract, Full Time, Remote (USA)

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.

Position Summary:

Reporting to the Vice President, Quality and Safety Operating Systems, the Director, Care Operating Systems (CareOS) Implementation, will plan and manage the successful delivery of projects within our new Care Operating System business line. In partnership with the VP, this role will build and expand this new line of business, driving data-driven workflows that significantly enhance patient outcomes, improve health care quality and safety, and redefine the patient and workforce experience. The Director will utilize improvement methodologies and technology platforms to optimize workflows across hospitals and health systems, leading to measurable improvements in healthcare quality and safety outcomes.

This is a full-time remote position based in the USA, with a requirement to manage projects across multiple time zones. The role involves domestic and international travel (up to 75%), which may decrease as the CareOS business line evolves.

Position Responsibilities:

Responsibilities include but are not limited to the following:

30% Project Based Stakeholder Management

• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including clients, partners, and faculty. Serve as the primary communication link between project teams, IHI management, and stakeholders to ensure clear and consistent messaging
• Project Communication & Reporting: Facilitate regular project meetings, both internal and external, to review progress, discuss challenges, and align on next steps. Prepare and present detailed project reports, including status updates, financial performance, and risk assessments
• Facilitation & Coordination: Plan and coordinate project activities, including in-person meetings, teleconferences, and web seminars, ensuring that all logistical details are managed effectively

60% Project Management

• Project Planning: Develop comprehensive project management plans, including scope, schedule, and resource allocation, to ensure alignment with strategic objectives and desired outcomes
• Project Execution & Monitoring: Lead the execution of project workstreams, ensuring that deliverables are met on time, within scope, and within budget. Monitor project progress, implement risk management strategies, and adjust project plans as necessary to stay on course
• Resource & Budget Management: Develop, manage, and optimize project budgets, ensuring financial goals are met. Provide regular budgetary reports to management, highlighting any variances and proposing solutions to maintain financial health
• Risk Management & Problem Solving: Proactively identify project risks and implement effective mitigation strategies. Manage complex and challenging situations with a focus on maintaining project momentum and stakeholder satisfaction

10% COS Focused SME Content Development and Representation

• Content Development: Help to identify and develop new opportunities for IHI content, programs, or products.
• Represent IHI: Act as a spokesperson and representative for the project/program; present at meetings, external visits, and IHI conferences

Position Knowledge, Skills and Abilities:

• Project Management
  • Methodologies: Deep understanding of project management frameworks such as Agile, Waterfall, and hybrid methodologies
  • Budgeting and Financial Management: Expertise in developing and managing project budgets, understanding financial principles, and reporting financial performance
  • Risk Management: Strong knowledge of risk identification, analysis, and mitigation strategies
  • Quality Management: Understanding of quality assurance practices and continuous improvement methodologies
  • Stakeholder Management: Knowledge of stakeholder analysis, engagement strategies, and effective communication practices
  • Knowledge Management: Awareness of best practices in documentation, knowledge sharing, and information management
  • Industry-Specific Knowledge: Understanding of industry-specific content, trends, and innovations relevant to the organization (e.g., healthcare, if applicable)
• Leadership
  • Strategic thinking: Ability to think strategically - understand the big picture and proactively identify next steps, ability to optimize system and resources to achieve deliverables
  • Professional Development and Emotional Intelligence: Advanced knowledge of setting professional development goals and applying emotional intelligence
  • Engagement and Conflict Resolution: Ability to support engagement and model conflict resolution strategies, ensuring positive and constructive relationships
  • Change Management: Ability to oversee and guide initiatives for system improvements, ensuring alignment with strategic goals
  • Decision Making: Ability to make informed decisions ensuring to weigh time needed to make the decision and obtaining all relevant information
• All IHI
• Commitment to Social Justice and Equity: Ability to support organization-wide initiatives to foster equity, diversity, and inclusion, influencing policies and practices at a higher level.
• Improvement Science and Methodology: Familiarity with improvement science and methodologies used to enhance processes and outcomes.
• Adaptability: Ability to promote adaptability, ensuring that communication and operational approaches are flexible and effective.
• Reliability: Ability to consistently deliver high-quality results.
• Effective Communication: Ability to model communication strategies, ensuring consistency and mutual understanding.
• Systems Capabilities: Ability to learn and use new systems and technology
• Commitment to IHI Values
• Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications:

Required

• Bachelor's degree or equivalent work experience
• Seven to ten years previous work experience in a professional environment
  • Three to five years of prior project management experience, including large-scale, complex projects in a clinical setting or similar
  • Experience with or knowledge of:
    • Health care and health systems
    • Health care technology and informatics (AI, EHR/EMR, etc.) and implementation
• Completed or in process, Project Management Professional (PMP) or similar certification
• Professional fluency in English
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint
• Ability and interest to travel domestically and internationally

Preferred

• Lean Six Sigma green belt certification
• Familiarity with IHI improvement methods and implementation science
• Professional fluency in multiple languages

Physical Attributes:

• Ability to Sit for Extended Periods: Capability to work at a desk for long durations
• Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
• Visual Acuity: Ability to read and view a computer screen for extended periods
• Hearing and Speaking: Clear communication over phone and video calls
• Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
• Lifting: Occasionally requires lifting up to 25 lbs as needed

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.