Duties:
Perform engineering duties in repair and installation of biotech company instrumentation currently under development, applying principles of protein chemistry cell culture processes and molecular cell biology; review and interpret technical reports and documents from customers; analyze mechanical issues with technical staff to find root cause and communicate next steps and timelines to customers; maintain records of tool configurations pertaining to hardware, software, consumables, and application releases; manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product; summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations.