Director Project Management Office

Institute for Healthcare Improvement

Director, Project Management Office

Full Time (Remote, USA)

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.

Position Summary:

Reporting to the COO, the Director of the Project Management Office (PMO) will provide strategic leadership and oversight of the organization's project management practices, ensuring alignment with organizational objectives and effective governance. This role focuses on building and sustaining a high-performing PMO that delivers consistency, operational efficiency, and alignment with strategic priorities across all our focus areas of Consulting, Education, and Networks. By developing project management capacity, optimizing processes, and driving collaboration across teams, the Director will execute initiatives that advance the organization's mission and long-term goals.

Position Responsibilities:

Responsibilities include but are not limited to the following:

Project Management Office (PMO) Development:

• Establish and lead the PMO as the central hub for project management governance, best practices, and resources
• Design and implement policies, procedures, and frameworks that apply project management principles to support organizational objectives, enable scalable coordination of initiatives, and foster cross-functional collaboration
• Lead the adoption and continuous improvement of project management standards to ensure consistency and excellence across all initiatives

Project Manager Capacity Building:

• Identify and address organizational project management training needs and design programs to build project management capabilities at all levels
• Deliver ongoing training, coaching, and support for project managers to enhance their technical and leadership skills
• Develop and maintain a robust suite of project management tools, templates, and resources to streamline project planning, execution, and monitoring
• Act as the organizational expert for project management technologies, leading the integration and effective use of tools such as Smartsheet and NetSuite for project management and reporting

Project Management Operations and Organizational Alignment:

• Collaborate with organizational leadership to optimize project-based operational processes and drive efficiency and scalability
• Align projects with organizational priorities and strategic goals through effective governance and oversight
• Develop and implement project governance structures, guiding prioritization, resource allocation, and risk management
• Track and evaluate project portfolio performance. delivering actionable insights to leadership to enable data-driven decision-making

Position Knowledge, Skills and Abilities:

PMO Development

• Expertise in designing and leading a centralized PMO that aligns with organizational goals and drives project management excellence
• Strong knowledge of project management methodologies (e.g., Agile, Waterfall) and governance practices
• Ability to establish and enforce scalable frameworks, policies, and procedures for consistent project execution
• Proficiency in leveraging project management tools and technologies to create standards and best practices
• Strategic thinking to ensure the PMO supports cross-functional collaboration and long-term organizational priorities

Project Manager Capacity Building

• Expertise in identifying project management training needs and designing targeted development programs
• Ability to coach and mentor project managers to build technical, strategic, and leadership skills
• Proficiency in creating and maintaining tools, templates, and resources to support effective project planning and execution
• Experience integrating and optimizing project management technologies for organizational use- specifically Smartsheet
• Capacity to serve as a subject matter expert on project management practices and tools, providing ongoing guidance and support to the team

PMO and Organizational Alignment

• Strong ability to partner with leadership to align projects with organizational goals and streamline project-based operations
• Expertise in portfolio governance, including project prioritization, resource allocation, and risk management
• Advanced analytical skills to assess project portfolio performance and provide actionable insights for leadership
• Proficiency in designing systems to track and report on project progress, ensuring transparency and data-driven decision-making
• Ability to lead initiatives that enhance operational efficiency, improve workflows, and drive cross-functional alignment
• Commitment to IHI Values
• Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications:

Required

• Bachelor's degree in business administration, operations management, or a related field
• 7-10 years of experience in operations, project management, or organization management
• Certification within a recognized project management framework
• Demonstrated experience:
  • Establishing or leading a PMO or similar function
  • Utilizing recognized project management frameworks
• Technology:
  • High level of proficiency in Smartsheet and other relevant tools for operations and project management
  • Intermediate/Advanced proficiency in Microsoft Excel and PowerPoint

Preferred

• Advanced degree or credentialing in related field

• Experience:
  • Using NetSuite as a budget management and resourcing tool
  • In consulting or organization with a focus on project-based work
  • Adapting project management frameworks to various funding sources (grants, contracts, etc.) and/or global considerations

Physical Attributes:

• Ability to Sit for Extended Periods: Capability to work at a desk for long durations
• Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
• Visual Acuity: Ability to read and view a computer screen for extended periods
• Hearing and Speaking: Clear communication over phone and video calls
• Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
• Lifting: Occasionally requires lifting up to 25 lbs as needed

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.